Migration Questions and Support (8,834 views)

[Alex61]

Well, hi there! This thread is really for issues regarding the new forum, but we felt it important to explain what's happened recently.

Over the past few days, a rather unexpected string of events has occurred, leaving us as The Range Planet. To keep things short, the former head admin of The Range Place - who also owns the domain name linked here we used to go by, hence the name change - decided to put TRP on "Maintenance Mode" without warning for the indefinite future. As a result, a few of us came together and decided we'd give this forum malarky a good go, and here we are as The Range Planet!

While we are derived from The Range Place, we're attempting to do things a little differently from how it was ran. The forum, threads and research will be fundamentally the same, however a few major changes have been made - most importantly, roles have been changed. We have an altered admin and mod team as a result of recent events, many of whom have been instrumental in creating The Range Planet in the first place.

For the time being, what you should do if you were in any way shape or form active on The Range Place (which, given that you're reading this, you probably were) is go to Singer Index and reclaim all of your old threads if you haven't already done so. If you want to access your old thread data, contact a member of the admin or mod team and they will send it to you.

If you have any questions about or issues with The Range Planet, please post them here and they'll be seen to. We're still ironing out the creases for the time being, so please be patient with updates as they come, but hopefully things will be sorted quickly and efficiently!

Note: Threads that were formerly in the complete section of the forum aren't guaranteed to be so now, so you may find some of your older threads have been put in Work-in-Progress until they conform to our current standards.

[ama]

Hi everybody. It really saddens me to learn what happened to TGP. 2 and a half year there, 6 threads and 3 stars lost. I'd like to claim my old threads but I can't find the Singer Index. Could someone tell me where it is please? (Just in case someone else would steal anything, I worked on Lykke Li, Billie Eilish, Finneas, Jorja Smith, Marina Kaye and Loïc Nottet. At least that's said somewhere. I'm already kinda salty for TRP :()

By the way, I can't seem to access the account that I had on TRP... Should I contact [e-mail] ?

Edit: nevermind I found the Singer Index

[Gatr]

Hey there, glad you were able to make the move over. :)

The Singer Index is stickied as "Singer Index and Thread Moderation" over in Range Stuff, you can go ahead and list your claims there and we'll get them added in. Luckily staff was able to get access back into the old site, so we've been able to back up a bunch of threads; look out for a DM coming your way in a bit with a bunch of docs.

[kaji]

It's sad what happened. I'm glad everything is going well so far though.
The threads I had were David Phelps, Sam Robson, Cziesław Niemen and Von Smith.

[jakewild]

Is here an appropriate place to ask for old thread data, or should it be a direct message? The only one I had was Matt Corby but if possible I'd rather not have to go through the formatting again (*shudders* live falsetto backing vocals...).

[kaji]

Sept 24, 2019 18:53:10 GMT jakewild said:

Is here an appropriate place to ask for old thread data, or should it be a direct message? The only one I had was Matt Corby but if possible I'd rather not have to go through the formatting again (*shudders* live falsetto backing vocals...).

Seconding this. I didn't have any of my threads saved outside of TRP3. 

[glo]

It really is sad... My threads were Mina Mazzini and Kristeen Young. We’ve got this... it just takes time, love, and care.

[kokope]

Alex61, Hey, I am sure you remember me from the old forum. Is it possible to access my old threads...from the top of my head I have Lady Gaga, Marina Diamandis, Ionna Le, Aurora and more but I just can't remember all of them. Is there a way to access the old forum for that purpose? 

[Gatr]

Sadly not, it's currently locked for non-staff. glo and kokope, look out for DMs shortly, I'll send some thread backups your way.

[ama]

Ok so I contacted the support two days ago asking them if they could do something to help me recover the account I had on TRP, but I didn't get any answer... I guess I have no other choice but start again. I was hoping to get back my old account :(
*tears intensify*

What I don't understand is why all administrators could still access their account from TRP? I mean, I don't really know how it works but luckily for them, they haven't lost all of their stars

[RINGO]

Admins, moderators and Range Advisors from the old forum are still allowed to access their accounts.

[Anya]

.

[ama]

Why can't I post threads too? Do I need to do anything special? Sorry if it was already specified somewhere, I didn't have much time to explore the new site yet, but I still wanted to post my threads as fast as possible

[RINGO]

Post in Work-in-Progress fam.

[Alex61]

You should be able to post in Work-in-Progress, but only staff can post directly into Range Stuff. If you post in WiP a member of staff will move it if it's ready :P

[blazejecar2]

I had to make a new account because for some reason this site won't let me login anymore. The previous account name was "blazejecar", obviously, and I tried logging in with my email and it logs me into proboards but not into this forum...so I have to go back to the login page, try to login again, but it gives an error that says to use my username. So I do, but then it gives an error that account is already linked and that I should use my email...and it's just a cycle between error telling me I should use my username or email with nothing happening. The only way I could get in here is with a fresh account.
What should I do about this issue?

[mikale]

I’m not sure if this applies universally (especially for those who can’t access TRP3) but I’ve had the same problem. If you’re logged into TRP3 and this forum at the same time and you have the same username and password for both, you won’t be able to log in to the new forum unless you logout of the old one. One way around this is to just go straight to the proboards website and logout completely before signing in with the email and password that you use for your original account on the new forum. This should take you to a page that will show you your account here where you can just click it and be logged in.

[blazejecar2]

Oct 4, 2019 16:46:59 GMT mikale said:

I’m not sure if this applies universally (especially for those who can’t access TRP3) but I’ve had the same problem. If you’re logged into TRP3 and this forum at the same time and you have the same username and password for both, you won’t be able to log in to the new forum unless you logout of the old one. One way around this is to just go straight to the proboards website and logout completely before signing in with the email and password that you use for your original account on the new forum. This should take you to a page that will show you your account here where you can just click it and be logged in.

I did this but sadly only the TRP3 account shows up and I can't do anything with it because it's under maintainance.

[mikale]

Could you post some screencaps?

[BananaBaritone]

So um, the range place bumped her head apparently. I was BananaBaritone on TRP3 (as the name implies) and I was a relatively new member. I had Kali Uchis, Clairo, and I was working on Mable McVey. Kokope said they don't remember all of their threads, I distinctly recall them having FKA Twigs. And ama should have Jorja Smith if that's of any help too.

[Rodney Blazershorts]

If incoming members want to request old threads they have the faculty to do so themselves (ama has already posted theirs after doing just that)

[blazejecar2]

Oct 4, 2019 18:47:13 GMT mikale said:

Could you post some screencaps?

Certainly


imgur.com/a/wDVxmKu
first I successfully login, and then it tells me to use the username which is shown as invalid, so I try again and it gives me the loop in pics 4 and 5. If I try to access this forum in the mean time, I'm still a guest and not logged in.
The middle image is from the dashboard of the account and TRP3 isn't even listed there and I can't unlink it in the menu

[Baronessa]

Considering all of your forum accounts seem to have disappeared, I'm not sure it's a problem on our end.

You might want to reach out here instead: support.proboards.com/

[kuyashii]

That happened to me as well but after some insistance I was able to log in. Maybe reseting your browser, deleting cookies and saved log-in information can help

[Baronessa]

PSA: Apparently the head admin of therangeplace.com/ has made viewing the forum available (to members) once again.

Registration and posting is still disabled, so what I recommend you all do is take this opportunity to grab your threads and reallocate them here. You can access the BBCode of your research via the function next to your own OP.

After posting your new OPs in Work-in-Progress Threads, I recommend that you also set a disclaimer like this on top of the old OP on The Range Place:

[font size="7"]Click [a href="new thread URL"]here[/a] for the regularly updated version of this OP.[/font]

That should make this process a whole lot easier, yeah?